General Question

No, but you have limited access to enquiry function only. To unlock full features, please contact DCConnect

i) Go to “User Administration” under the user account at top right corner.

ii) Access to user property by clicking the “Edit” button on your user portfolio.

iii) Check the radio button at 2FA.

iv) Scan the QR code with the Authenticator on your mobile phone.

v) Scan the QR code with the Authenticator on your mobile phone.

vi) You would see a “Tick” when 2FA setup successfully.

vii) Verify the 2FA configuration in your user property. You would see 2FA is enabled and you could regenerate the QR code there.

“On-net resource” represents those SDN network nodes that were registered on pricing graph. When you turn on this toggle, you could get the enquiry results with operator’s on-net resources only.

You could disable web portal notification under user property.

Users with the role of Administrator can manage the account. Administrators can add, edit or delete the login accounts of people in the organization.

Yes, users can mark the path(s) as “favourite” which can be sorted directly, and will be displayed at the top of the list when they search next time.

Users can enable notification by email at the tab “Email Notification”. A broad range of notification can be set according to the needs the users would like to set. 


“On-net” implies that the sites are fully supported by DCConnect’s own SDN network with network equipments installed and managed by DCConnect. The indication of “Off-net partner” means the half circuit or the full circuit is provided by DCConnect’s API partners so it is riding on partners’ resources in the end-to-end solution.

Yes, users who initiates the DCI will need to pay for the DCI for connecting to ports in market place.

DCC services can support from 1Mbps to 10Gbps bandwidth requirements. 

DCC supports instant service provisioning through our advanced SDN service platform.

DCC supports different networking scenarios, allow the customer to configure the network based on their needs. 

Customers can select QinQ Tunnel Port (Access Port) for non-tag,  Trunk Port for single-tag or QinQ Trunk port for the double-tag application.


DCC supports all mainstream public cloud providers such as AWS, Azure, GCP, Alicloud, Tencent Cloud, Huawei Cloud and Salesforce Cloud.

DCC supports automatic service provision and termination upon service contract expires.

There is no functional difference between Cloud Express and Cloud Express Exchange Connections. It provides Customers easy access to cloud platforms within the PRC or the rest of the world.

Didn’t find answer? Contact Us for any inquiries

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