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NOC Engineer

General Tasks

  • Provide first level response to customer and follow escalation procedure when needed
  • Liaise with both internal & external parties in assist customer projects in daily operation
  • Maintain and operate SDN/SDWAN Portal to meet customer requirement
  • Maintain equipment inventory at up-to-date standard
  • Handle phone-in, email, instant message of support enquires in using our services
  • Monitoring corporate backbone network and proceed fault escalation accordingly
  • Be part of a NOC Team that provides support in a shift rotation basis
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