Carrier Relationship Manager

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Build and maintain strong relationships with global and regional telecom carriers and network providers.
Negotiate commercial agreements, including pricing, terms, and SLAs, to ensure cost-effective and scalable services.
Evaluate and onboard new carriers to support product and geographic expansion.
Collaborate with internal teams (product, network engineering, operations, and procurement) to align carrier capabilities with business needs.
Monitor carrier performance, manage escalations, and drive issue resolution to maintain service quality.
Stay current with industry trends, regulatory changes, and market developments to inform strategy and partner selection.
Support business development and sales teams with carrier-related input for customer proposals and bids.

Bachelor’s degree in Telecommunications, Business, Engineering, or a related field.
5+ years of experience in carrier relations, telecom procurement, or wholesale connectivity.
Strong knowledge of telecom products and services, including IP transit, IPLC, IEPL, Ethernet, DIA, and dark fiber.
Proven experience in contract negotiation and vendor management.
Excellent communication, interpersonal, and stakeholder management skills.
Ability to work across time zones and cultures, with fluency in English; Mandarin is a strong advantage for APAC/China-focused roles.
Familiarity with commercial and technical considerations in the telecom and data infrastructure industry.

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