Field Service Engineer (Johor)

  • Perform as Senior Technical Engineer on overall Data Center Facility maintenance, including but not limited to customer communication and issue handling, routine maintenance operations execution (Software Update, Health Check, Rectification & Precaution, License Management, EOS Management etc.), special maintenance action execution etc.
  • Provide technical solution, solution optimization and hands-on support on Data Center Facility.
  • As Technical Engineer in project delivery and support project rollout with Project Manager to ensure project can be fulfilled in good quality and in time.
  • To manage and handling the maintenance operation on the IP/Transmission network products.
  • Maintain the live network and troubleshooting the network problem to restore the services within the SLA.
  • To monitor and audit on implementation activity and perform rectification for live network work.
  • To analyse network performance, resolve complex network problem, and optimize network architecture.
  • Have a strong communication skill and inter-personal skill.
  • Required on 7×24 standby on the support, in shift rotation basis.
Core Requirements
  • Bachelor degree or above majoring in Telecommunications, Electronics, Electrical, or related area.
  • Have strong knowledge about telecommunication and preferably with 2-3 years experiences in the industry.
  • Good technical knowledge of IP/Transmission network, Experience with multi-vendor IP/Optical equipment (Router, Switch, DWDM) will be added advantage.
  • Excellent troubleshooting and problem solving skills.
Candidates who are fluent in other languages are preferred because the role requires candidates to interact with Mandarin-speaking clients.
  • Other languages : English, Cantonese, Bahasa
  • Certifications in CCNA, JNCIA, CompTIA, HCIA or equivalent will be an added advantage
  • Enthusiastic about new technology!
  • Preferably to START Immediately, or within a short notice
Employer questions
  • Your application will include the following questions:
  • What’s your expected monthly basic salary?
  • How many years’ experience do you have as a Field Service Engineer?
  • Which of the following languages are you fluent in?
  • Company profile?