Career-Field Service Engineer (Johor)

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Field Service Engineer (Johor)

RESPONSIBILITIES

Perform as Senior Technical Engineer on overall Data Center Facility maintenance, including but not limited to customer communication and issue handling, routine maintenance operations execution (Software Update, Health Check, Rectification & Precaution, License Management, EOS Management etc.), special maintenance action execution etc.
Provide technical solution, solution optimization and hands-on support on Data Center Facility.
As Technical Engineer in project delivery and support project rollout with Project Manager to ensure project can be fulfilled in good quality and in time.
To manage and handling the maintenance operation on the IP/Transmission network products.
Maintain the live network and troubleshooting the network problem to restore the services within the SLA.
To monitor and audit on implementation activity and perform rectification for live network work.
To analyse network performance, resolve complex network problem, and optimize network architecture.
Have a strong communication skill and inter-personal skill.
Required on 7×24 standby on the support, in shift rotation basis.

Core Requirements

Bachelor degree or above majoring in Telecommunications, Electronics, Electrical, or related area.
Have strong knowledge about telecommunication and preferably with 2-3 years experiences in the industry.
Good technical knowledge of IP/Transmission network, Experience with multi-vendor IP/Optical equipment (Router, Switch, DWDM) will be added advantage.
Excellent troubleshooting and problem solving skills.

Candidates who are fluent in other languages are preferred because the role requires candidates to interact with Mandarin-speaking clients.

Other languages : English, Cantonese, Bahasa
Certifications in CCNA, JNCIA, CompTIA, HCIA or equivalent will be an added advantage
Enthusiastic about new technology!
Preferably to START Immediately, or within a short notice

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